Privacy Policy

1. Introduction

PRACSTER is committed to protecting user privacy in accordance with the Personal Data Protection Law (UU PDP) of the Republic of Indonesia. This policy explains how we collect, use, and protect your personal data.

2. Data We Collect

• Identity Data: Name, email, WhatsApp number
• Account Data: Username, password (encrypted)
• Learning Data: Test results, learning progress, question answers
• Payment Data: Transaction history (card data is not stored)
• Technical Data: IP address, browser, device used
• Usage Data: Pages visited, features used

3. How We Use Your Data

• Provide personalized adaptive learning services
• Send notifications via email and WhatsApp
• Process subscription payments
• Analyze learning performance to improve the experience
• Provide customer support
• Meet legal obligations

4. Data Storage

Your data is stored on secure servers with industry-standard encryption. We retain your data for as long as your account is active. You may request account deletion at any time.

5. Sharing Data with Third Parties

We do not sell your data. Data is only shared with:

• Payment service providers (Xendit) to process transactions
• Infrastructure providers (Supabase, Railway) for hosting
• Authorities when required by law

6. Your Rights

Under the UU PDP, you have the right to:

• Access your personal data
• Update or correct your data
• Delete your account and personal data
• Withdraw consent to data processing
• Object to the processing of your data
• Transfer your data to another service (portability)

7. Data Security

We apply appropriate technical and organizational security measures to protect your data, including end-to-end encryption, multi-factor authentication, and periodic security audits.

8. Cookies

We use cookies to improve your experience, remember your preferences, and analyze usage. You can manage cookies through your browser settings.

9. Policy Changes

We may update this policy from time to time. Significant changes will be communicated via email or in-app notification.

10. Contact Us

For questions about privacy or requests related to your data:

• Email: privacy@pracster.com
• Data Protection Officer: dpo@pracster.com